1. Introduction
This Privacy Policy explains how ExactSub collects, uses, stores, protects and discloses personal information when you use the ExactSub website, mobile application, account, customer-support channels and services.
ExactSub provides digital and related services including airtime and data purchases, electricity tokens, cable TV subscriptions, examination PINs and CAC registration support.
2. Information We Collect
Account information
We may collect your name, email address, telephone number, password credentials and other information needed to maintain your account.
Transaction information
Depending on the service, we may process phone numbers, network, data or airtime amount, electricity meter details, cable subscription details, examination PIN/order details and CAC application information.
Payment information
Payments may be handled by third-party payment providers. ExactSub may receive transaction references, payment status and limited payment metadata. Where a provider processes card credentials directly, ExactSub does not need to store the full card details.
Technical information
We may collect IP address, browser or device information, operating system, log information and similar technical information needed to operate and secure the platform.
3. How We Use Your Information
- Create and manage your account.
- Process and deliver requested digital services.
- Process payments, wallet funding, refunds and transaction reconciliation.
- Provide customer support and resolve failed transactions and complaints.
- Send transaction, security and service notifications.
- Improve our website, application and services.
- Prevent fraud, abuse and unauthorised access.
- Meet applicable legal, regulatory, accounting and compliance obligations.
4. Legal Basis and Consent
Where applicable, we process personal information on the basis of consent, performance of a contract or steps requested before entering into a contract, compliance with legal obligations, and legitimate interests that are not overridden by your rights and interests.
Where processing relies on consent, you may withdraw consent subject to legal and operational limitations.
5. Sharing Information
We may share information with service providers and processors where necessary to provide services. These may include payment processors, telecom or digital-service providers, hosting and infrastructure providers, security providers, customer-support providers and professional advisers.
We may also disclose information where required by law, lawful governmental request, court order, fraud investigation or to protect the rights, safety and security of ExactSub, customers or other persons.
We do not sell your personal information as a business model.
6. Third-Party Services
Some transactions are completed through third-party payment or service providers. Their own privacy policies and terms may apply to information they process. You should review applicable provider information before completing a transaction.
7. Data Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or electronic storage system can be guaranteed completely secure.
8. Data Retention
We retain information for as long as reasonably necessary to provide services, maintain transaction records, resolve disputes, prevent fraud and meet legal or regulatory requirements.
9. Your Privacy Rights
Subject to applicable law, you may have rights to request access to personal information, correction of inaccurate information, deletion where legally available, restriction or objection to certain processing, withdrawal of consent and other rights provided by applicable Nigerian data-protection law.
To make a privacy request, contact ExactSub through our published support channels. We may need to verify your identity.
10. Cookies
ExactSub may use cookies or similar technologies to keep the website functioning, remember preferences, understand usage and improve the experience. Where required, appropriate notices and choices will be provided.
11. Children
ExactSub does not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. Contact us if you believe such information has been provided improperly.
12. Changes to This Policy
We may update this policy when our services, technology, legal requirements or data-processing practices change. The updated version will be published here with a revised date.
13. Contact Us
For privacy questions, requests or complaints, contact ExactSub through the customer-support/ contact channels provided on our website and application. Please avoid sending unnecessary sensitive information.